Unfortunately not everyone can grow a full and healthy beard. We aim to do everything that we can with our products to help you grow the best beard that is possible for you. However, in some cases progress may not have taken place. Please bear in mind that growing a beard takes time and patience, and the speed of results varies from person to person. As a result of this, we are asking you to use our products for 160 days, take images of your growth progress over this time period on a monthly basis, and ensure that you use the products at least 1-2 times per week. After this, please send your documented experience of our products to customer support. If approved we will refund your order (except the shipping cost).